Verzendbeleid

SHIPPING POLICY

Astrom Nova aims to process and deliver orders safely and efficiently.

Order Processing

Orders are processed after payment has been successfully confirmed.

Estimated processing and delivery times may vary depending on:

• Product availability
• Destination country
• Shipping method
• Public holidays
• High-demand periods

Any estimated delivery times displayed during checkout are estimates unless expressly stated otherwise.

Shipping Costs

Applicable shipping costs are displayed during checkout before payment is completed.

Shipping charges may vary according to destination, package size, weight and selected delivery method.

Delivery

Customers are responsible for providing a complete and accurate delivery address.

Once an order has been dispatched, tracking information may be provided where available.

Unless the customer independently arranges their own carrier, Astrom Nova remains responsible for the goods until they have been delivered to the consumer. EU consumer rules provide protection where goods are lost or damaged before reaching the customer.

Damaged Shipments

If a package arrives visibly damaged, please photograph the packaging and product and contact Astrom Nova as soon as reasonably possible.

Please retain the original packaging until the issue has been resolved.

Lost Packages

If an order does not arrive within the expected delivery period, please contact us.

Where Astrom Nova or its contracted carrier is responsible for delivery, we will investigate the shipment and arrange an appropriate solution where necessary.

International Orders

Delivery availability varies by destination.

Customers will be informed during checkout whether delivery is available to their location.

Where applicable, taxes, duties or import charges will be handled according to the rules communicated during checkout and applicable law.

Returns

For information concerning returns, exchanges and refunds, please refer to our Return and Refund Policy.